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IT Administrator

IT Administrator (Part-Time)

Saggezza is looking for a part-time IT Administrator to join our growing organization in Chicago. This is a part-time (30 hours per week maximum) position. This person will provide direct technical assistance and support to Saggezza for network, hardware and software issues. The IT Administrator installs, modifies and makes minor repairs to computer hardware and software systems, and provides technical advice and support to system users.

Responsibilities:

  • Identify and procure the hardware and software needed to satisfy user requirements.
  • Install hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises.
  • Manage internal hardware inventory.
  • Load appropriate software packages such as operating systems, basic software, networking components and office applications on Windows, MAC and Unix machines
  • Assist in the customization and adaptation of existing programs to meet users’ requirements.
  • Provide telephone, in-person and online support to end-users.
  • Provide basic troubleshooting skills on the day to day issues that arise on a local area network.
  • Coordinate activities with network services and information systems groups.
  • Provide updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication.
  • Refer major hardware problems to service personnel for correction.
  • Connect users to networks and provides initial training in facilities and applications.
  • Administer e-mail and anti-virus systems.
  • Rotate daily back-up media.
  • Update and keep track of IT assets and asset assignments.
  • Configure and maintain IP Phones and wireless access points.
  • Assist in research and procurement of computer accessories and supplies.
  • Take ownership of any problems that arise and ensure end customer satisfaction with resolution of issues.
  • Perform other duties as assigned.

Qualifications:

  • High school diploma
  • 1 year relevant work experience
  • Excellent network configuration and troubleshooting skills, particularly wireless
  • Experience with Windows automated provisioning
  • Experience with desktop firewalls and security
  • Experience with desktop virus detection and prevention
  • Experience with Windows domain services
  • Experience with basic server and workstation hardware troubleshooting
  • Strong interpersonal skills and ability to work one on one with employees and external customers
  • Excellent written and verbal communication skills
  • Strong organizational skills and attention to detail
  • Ability to work independently
  • Can do attitude and ability to take ownership and drive results
  • Ability to make informal presentations
  • Some Linux skills preferred

 

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