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User Experience Researcher

UX Researcher

Are you passionate about UX research? Do you have a constant itch of curiosity on how people make decisions, think and act? Do you want to fast-track your career at an established IT firm and have the opportunity to be a leader on a small team? If you answered yes to any of these, then we have the job for you. Saggezza is looking for a full-time UX Researcher to join our Chicago team.

This individual must be comfortable with traveling nationwide to client sites when needed, and needs to be comfortable working directly on-site with clients. This role also requires someone who has a proven ability to be a leader on a small team, while still working collaboratively with its team members.


  • 1-3 years of professional UX research experience.
  • Expertise in creating Meta-Level Personas, Process Flows and User Journey Maps.
  • Experience with design tools, including Photoshop, Axure, Balsamiq, Invision, or other similar tools for rapid prototyping.
  • Ability to produce key metrics findings as well as recommendation reports.
  • Strong understanding of full Adobe Creative Suite, and any experience with Sketch is a plus.
  • Understanding of fundamental design principles (typography, layout, grid systems, hierarchy, color, composition).
  • Understanding of dynamic design principles (fluid content, restricted layout sizes, portable usability standards).
  • Desire to work hands-on for an innovative project from start to finish, and posses the ability to think creatively and contribute fresh ideas and progressive insights.
  • Should be able to showcase their work via a digital or printed portfolio that demonstrates creative thinking and problem solving skills.

Primary Responsibilities:

  • Work closely with the UX team to develop and iterate user interface designs based on research and usability test results.
  • Conduct interviews, online surveys and focus groups with client stakeholders and external users to understand measurable goals and identify any additional user requirements.
  • Conduct baseline usability test to identify user performance and satisfaction metrics.
  • Make recommendations for changes and assist with any immediate changes needed.
  • Identify current client customers to develop a thorough understanding of the target audience, their typical tasks, and their specific constraints.
  • Develop user profiles, personas and task matrix, task lists, task process diagrams, and user journey maps.
  • Make recommendations for improvements based on user needs and task characteristics.
  • Conduct usability tests of paper prototypes, wireframe mock-ups, and low-level prototypes of information architecture.
  • Develop measurement strategies that drive business objectives and goals directly to Key Performance Indicators (KPIs).
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